10 Sep 2010 
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View categorized listing of all common frequently asked questions.
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Popular Knowledgebase Articles Views
 How can I set a default email to be sent for demo clients that just signed in?
 1504
 How can I know the rejected orders from chatting screen?
 1379
 How can I send a message to all of my clients together?
 1232
 I opened limit order on oil and the low price at my system now is less than the hit price in 10 pips but the limit order still in pending. Can you explain why?
 1127
 Why some symbols appear without USD in my chatting screen?
 1074
 Is VertexFx software Trader compatible with windows Vista?
 1045
 Why some limit orders did not get executed even though it hit the price?
 1033
 How can I find my web trader or mobile trader link?
 1027
 How can I create new history dealer?
 1000
 How can I know that the active feed has been disconnected?
 980
 Can I install a second feed in my server?
 958
 If I switch between two feeds on different servers, will the excel sheet still work normally?
 958
 Would you please guide me in steps how to take backup for my clients data?
 952
 How can I create new demo dealer?
 951
 Is there any difference between symbols that appear at the market watch in client terminal application and the symbols in Web trader?
 951
 Why our data feed that belongs to our second server is not being updated by you for the new contracts that were updated on our main server?
 950
 How can I know the place of any computer using the IP address?
 948
 How can I find my white labels links?
 947
 Can white label clients logon to the main system using their login info?
 943
 Can I configure the system to get the same prices as another company that use VertexFx platform?
 943
 Can I control the order acceptance time for clients when the dealers change the price from chatting screen?
 942
 Can I create a dealer who is able to see all windows but not able to do any transaction except running report?
 939
 How can I logon to my Web trader?
 938
 How can I enable SMS service to my clients?
 926
 Can I install office 2007 on my server?
 925
 I have the following dealers on one of my white labels: dealer1, dealer2 and dealer3. Why they are logging and working on my main Backoffice but not on that white label Backoffice?
 921
 From the tick chart for the option “Show as List”, please explain how can we edit the List to give us the bid and ask for at least the last 30 minutes or last hour tick by tick?
 920
 How can I hide or show symbols on market watch?
 919
 How can I stop taking prices from my feed account on my server?
 918
 How can I edit the dealer privileges?
 915
 What is the link for daily updated news to install it on our web site?
 914
 We want to change the tradable amount of lots from (0.1, 0.2, 0.3, 0.4, 0.5) to (0.2, 0.4, 0.6, 0.8), which means to let clients trade on (0.2, 0.4, 0.6, 0.8 and so on). How can we do that?
 912
 How can I find my Backoffice and client links?
 911
 Is the spread calculation compute the feed spread?
 910
 How can I change the time on market watch to be in GMT?
 909
 How can I force some clients to re-login?
 907
 Why there is chart gap or differences in prices when I rollover a new future Oil contract?
 907
 Can I print the market watch screen?
 903
 I set the initial margin value to 450000 by mistake and I can’t change it again, how can I modify it now?
 901
 What is the coverage account and how can I use it?
 900
 How exactly the limit orders are working with bid and ask, also why sometimes the limit orders hit the price and not get executed?
 900
 Where can I find all API links to try it and read about it?
 898
 Why can’t I re-open some position from history tab?
 897
 Can I configure my feed to perform bank filtering on the prices from the server?
 896
 How can I build demo Backoffice for the white labels?
 896
 How can I know the price feed that I'm currently connected to?
 893
 How can I change the time displayed on my platform to be in London time (which is GMT+1)?
 892
 How can I control the number of generated rows in transaction log?
 892
 Can I install two feeds with the same source (for example, feedx1 – feedx2...) in the same server?
 890
 Does the backup feed support commodities like coffee?
 890
 How can I stop trading for any symbol that its prices not updated for a while?
 889
 Can I add new feed to my server without losing the ability to use it from my side?
 888
 How can I rollover the new symbols contracts from Backoffice?
 885
 After I unchecked the chatting privilege from admin dealer, it is still appearing when dealer admin login. How can I remove it?
 884
 Is there anyway that I can let the prices moving even the market is closed or I want to close the trading?
 882
 How can I access my server and control the application on it?
 882
 Can I speed up or slow down the updating of prices on my platform?
 881
 How can I open some positions from my Backoffice to certain account but for some reason with different price than the current market price?
 878
 I made take profit on one of my open positions, and when the T/P hit its price, it didn’t get executed. What should I do?
 877
 Can the main system clients logon to the white label system using their login info?
 877
 I want to understand the network speed between our local office and the server (in data center), and does that effect the network security?
 877
 What is the description for all functions, events and methods of client API?
 877
 How can I switch between different feeds?
 874
 Can I control the indicator place to be on the chart panel and not on separated window?
 873
 Does VertexFx platform support trading on commodities and stocks?
 872
 What should I put in ref symbol field for every symbol?
 870
 Can I add two feeds and connect them to one excel sheet on my server?
 870
 Can I change my platform or market watch time by just 2 minutes and 30 seconds?
 869
 Why we are unable to access candles and bars in chart windows of Soya beans future?
 868
 Is it possible to check the Profit/Loss for a deleted symbol positions?
 868
 How can I get the symbols updated in list of symbols in web trader when I log in?
 867
 How can I add new feed from Backoffice?
 866
 Some of my client can’t connect to the system, what can I do?
 863
 How can I know the IP address for someone who opens certain position?
 859
 How can I close all the open positions for a client at once?
 858
 How can I know, change or reset the password for any dealer?
 858
 Why the high and low value for Oil on my market watch is the same as yesterday?
 857
 How can I know the status of the backup feed if I need it?
 855
 There is a client who has sell position at price 107.55 and the current price is 107.52. Why the P/L for that position show minus value?
 854
 How can I hide certain symbol from certain client market watch?
 852
 I have an account with effective margin that is good enough to open 0.3 lot position, why the system give me
 852
 Can I run VertexFX software through proxy server?
 851
 Can you inform us how to use the MS Excel sheet to put the equations for avoiding any wrong quotes from the feed?
 851
 How can I make the trading on some symbols auto and the rest of symbols not auto?
 851
 Is there any way to control my feed prices and prevent wrong quotes from arriving to my platform?
 848
 How the spread affect the execution of limit orders?
 843
 How can I make all orders come to one dealer only for confirmation?
 842
 How can I know or reset the password for any client?
 842
 I can’t close the chart on my platform, there is no close button. What can I do?
 837
 How can I make some clients able to perform auto trading on some symbols if they open positions with small amount only?
 834
 How can I install mobile trader on my phone?
 832
 How can I change or edit the current source for any symbol?
 831
 How can I set auto switching between feeds in case any feed has stopped?
 825
 How can I change or reset the password for any client?
 823
 How can I add two sources for the same symbol with different periods?
 820
 Can I get prices from more than one feed at the same time?
 819
 Does the settled status only take into account the current symbols and not the old symbols that have been deleted?
 816
 How the spread value works exactly on the system?
 808
 Why is the spread value on my price feed greater that the spread value on my market watch?
 801
 I have open positions on finished future contract and I want to rollover that symbol, what I have to do with the open positions?
 801
Latest Knowledgebase Articles Date Added
 What is the ACCEPT ALWAYS, REJECT ALWAYS in smart dealer
 20 Jan 2010 02:43 PM
 How we can get total commission for account?
 20 Jan 2010 02:39 PM
 How can I see P/L for closed orders for specific account?
 20 Jan 2010 02:34 PM
 What is the server specifications required for the VertexFX Trader Server side?
 20 Jan 2010 02:27 PM
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