10 Mar 2010 
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Popular Knowledgebase Articles Views
 How can I know the rejected orders from chatting screen?
 984
 How can I send a message to all of my clients together?
 914
 How can I set a default email to be sent for demo clients that just signed in?
 891
 I opened limit order on oil and the low price at my system now is less than the hit price in 10 pips but the limit order still in pending. Can you explain why?
 843
 Why some symbols appear without USD in my chatting screen?
 820
 Why some limit orders did not get executed even though it hit the price?
 808
 How can I find my web trader or mobile trader link?
 778
 Is VertexFx software Trader compatible with windows Vista?
 767
 How can I create new history dealer?
 758
 How can I know that the active feed has been disconnected?
 731
 Can I configure the system to get the same prices as another company that use VertexFx platform?
 721
 Would you please guide me in steps how to take backup for my clients data?
 718
 Can I install a second feed in my server?
 713
 How can I logon to my Web trader?
 711
 If I switch between two feeds on different servers, will the excel sheet still work normally?
 710
 How can I find my white labels links?
 710
 How can I edit the dealer privileges?
 707
 Is there any difference between symbols that appear at the market watch in client terminal application and the symbols in Web trader?
 707
 Why our data feed that belongs to our second server is not being updated by you for the new contracts that were updated on our main server?
 707
 Can I create a dealer who is able to see all windows but not able to do any transaction except running report?
 695
 How can I create new demo dealer?
 691
 How can I enable SMS service to my clients?
 688
 Can white label clients logon to the main system using their login info?
 684
 We want to change the tradable amount of lots from (0.1, 0.2, 0.3, 0.4, 0.5) to (0.2, 0.4, 0.6, 0.8), which means to let clients trade on (0.2, 0.4, 0.6, 0.8 and so on). How can we do that?
 684
 How can I know the place of any computer using the IP address?
 683
 How can I stop taking prices from my feed account on my server?
 683
 I have the following dealers on one of my white labels: dealer1, dealer2 and dealer3. Why they are logging and working on my main Backoffice but not on that white label Backoffice?
 681
 How can I hide or show symbols on market watch?
 679
 How can I force some clients to re-login?
 678
 Can I control the order acceptance time for clients when the dealers change the price from chatting screen?
 676
 What is the link for daily updated news to install it on our web site?
 675
 Can I install office 2007 on my server?
 674
 Can I add new feed to my server without losing the ability to use it from my side?
 672
 Where can I find all API links to try it and read about it?
 671
 How can I change the time displayed on my platform to be in London time (which is GMT+1)?
 670
 What is the description for all functions, events and methods of client API?
 668
 How can I change the time on market watch to be in GMT?
 665
 Does VertexFx platform support trading on commodities and stocks?
 665
 Why can’t I re-open some position from history tab?
 662
 How can I know the price feed that I'm currently connected to?
 661
 I made take profit on one of my open positions, and when the T/P hit its price, it didn’t get executed. What should I do?
 659
 Does the backup feed support commodities like coffee?
 658
 How can I find my Backoffice and client links?
 657
 There is a client who has sell position at price 107.55 and the current price is 107.52. Why the P/L for that position show minus value?
 657
 How can I control the number of generated rows in transaction log?
 657
 Can I change my platform or market watch time by just 2 minutes and 30 seconds?
 655
 How can I access my server and control the application on it?
 655
 What is the coverage account and how can I use it?
 654
 Is there anyway that I can let the prices moving even the market is closed or I want to close the trading?
 652
 Is the spread calculation compute the feed spread?
 652
 I set the initial margin value to 450000 by mistake and I can’t change it again, how can I modify it now?
 652
 I want to understand the network speed between our local office and the server (in data center), and does that effect the network security?
 651
 Can I configure my feed to perform bank filtering on the prices from the server?
 651
 Can I print the market watch screen?
 649
 How can I rollover the new symbols contracts from Backoffice?
 649
 Can the main system clients logon to the white label system using their login info?
 649
 How can I stop trading for any symbol that its prices not updated for a while?
 645
 How can I switch between different feeds?
 645
 From the tick chart for the option “Show as List”, please explain how can we edit the List to give us the bid and ask for at least the last 30 minutes or last hour tick by tick?
 645
 Can I install two feeds with the same source (for example, feedx1 – feedx2...) in the same server?
 645
 Why there is chart gap or differences in prices when I rollover a new future Oil contract?
 644
 How can I build demo Backoffice for the white labels?
 642
 How can I open some positions from my Backoffice to certain account but for some reason with different price than the current market price?
 640
 Why we are unable to access candles and bars in chart windows of Soya beans future?
 640
 How can I get the symbols updated in list of symbols in web trader when I log in?
 639
 Some of my client can’t connect to the system, what can I do?
 639
 How can I close all the open positions for a client at once?
 638
 How can I know the IP address for someone who opens certain position?
 638
 Is it possible to check the Profit/Loss for a deleted symbol positions?
 637
 Can I add two feeds and connect them to one excel sheet on my server?
 637
 After I unchecked the chatting privilege from admin dealer, it is still appearing when dealer admin login. How can I remove it?
 636
 Is there any way to control my feed prices and prevent wrong quotes from arriving to my platform?
 635
 How can I know the status of the backup feed if I need it?
 634
 What should I put in ref symbol field for every symbol?
 634
 Why the high and low value for Oil on my market watch is the same as yesterday?
 633
 Can I speed up or slow down the updating of prices on my platform?
 632
 Can I control the indicator place to be on the chart panel and not on separated window?
 629
 Can you inform us how to use the MS Excel sheet to put the equations for avoiding any wrong quotes from the feed?
 629
 How exactly the limit orders are working with bid and ask, also why sometimes the limit orders hit the price and not get executed?
 629
 How can I add new feed from Backoffice?
 627
 How can I know or reset the password for any client?
 626
 Can I run VertexFX software through proxy server?
 622
 I have an account with effective margin that is good enough to open 0.3 lot position, why the system give me
 621
 How can I make all orders come to one dealer only for confirmation?
 620
 How can I change or edit the current source for any symbol?
 619
 How can I make the trading on some symbols auto and the rest of symbols not auto?
 617
 How can I make some clients able to perform auto trading on some symbols if they open positions with small amount only?
 615
 How can I hide certain symbol from certain client market watch?
 614
 How can I know, change or reset the password for any dealer?
 612
 How can I add two sources for the same symbol with different periods?
 608
 How the spread affect the execution of limit orders?
 599
 Does the settled status only take into account the current symbols and not the old symbols that have been deleted?
 599
 How can I set auto switching between feeds in case any feed has stopped?
 597
 How can I change or reset the password for any client?
 595
 Can I get prices from more than one feed at the same time?
 594
 I can’t close the chart on my platform, there is no close button. What can I do?
 594
 How can I install mobile trader on my phone?
 583
 Why is the spread value on my price feed greater that the spread value on my market watch?
 582
 I have open positions on finished future contract and I want to rollover that symbol, what I have to do with the open positions?
 574
 How the spread value works exactly on the system?
 567
Latest Knowledgebase Articles Date Added
 What is the ACCEPT ALWAYS, REJECT ALWAYS in smart dealer
 20 Jan 2010 12:43 PM
 How we can get total commission for account?
 20 Jan 2010 12:39 PM
 How can I see P/L for closed orders for specific account?
 20 Jan 2010 12:34 PM
 What is the server specifications required for the VertexFX Trader Server side?
 20 Jan 2010 12:27 PM
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