30 Jul 2010 
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View categorized listing of all common frequently asked questions.
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Popular Knowledgebase Articles Views
 How can I know the rejected orders from chatting screen?
 1277
 How can I set a default email to be sent for demo clients that just signed in?
 1260
 How can I send a message to all of my clients together?
 1166
 I opened limit order on oil and the low price at my system now is less than the hit price in 10 pips but the limit order still in pending. Can you explain why?
 1053
 Why some symbols appear without USD in my chatting screen?
 1002
 Is VertexFx software Trader compatible with windows Vista?
 975
 Why some limit orders did not get executed even though it hit the price?
 967
 How can I find my web trader or mobile trader link?
 962
 How can I create new history dealer?
 938
 How can I know that the active feed has been disconnected?
 917
 Is there any difference between symbols that appear at the market watch in client terminal application and the symbols in Web trader?
 898
 Would you please guide me in steps how to take backup for my clients data?
 893
 If I switch between two feeds on different servers, will the excel sheet still work normally?
 890
 Why our data feed that belongs to our second server is not being updated by you for the new contracts that were updated on our main server?
 889
 Can I configure the system to get the same prices as another company that use VertexFx platform?
 886
 How can I find my white labels links?
 886
 How can I create new demo dealer?
 885
 Can I install a second feed in my server?
 884
 How can I logon to my Web trader?
 883
 Can white label clients logon to the main system using their login info?
 882
 How can I know the place of any computer using the IP address?
 881
 Can I create a dealer who is able to see all windows but not able to do any transaction except running report?
 881
 I have the following dealers on one of my white labels: dealer1, dealer2 and dealer3. Why they are logging and working on my main Backoffice but not on that white label Backoffice?
 874
 Can I control the order acceptance time for clients when the dealers change the price from chatting screen?
 873
 How can I edit the dealer privileges?
 863
 How can I enable SMS service to my clients?
 862
 Can I install office 2007 on my server?
 859
 How can I stop taking prices from my feed account on my server?
 858
 What is the link for daily updated news to install it on our web site?
 858
 We want to change the tradable amount of lots from (0.1, 0.2, 0.3, 0.4, 0.5) to (0.2, 0.4, 0.6, 0.8), which means to let clients trade on (0.2, 0.4, 0.6, 0.8 and so on). How can we do that?
 857
 How can I hide or show symbols on market watch?
 854
 How can I force some clients to re-login?
 853
 Is the spread calculation compute the feed spread?
 852
 How can I find my Backoffice and client links?
 849
 Why there is chart gap or differences in prices when I rollover a new future Oil contract?
 847
 How can I change the time on market watch to be in GMT?
 846
 Can I print the market watch screen?
 846
 How can I know the price feed that I'm currently connected to?
 845
 Can I configure my feed to perform bank filtering on the prices from the server?
 843
 How exactly the limit orders are working with bid and ask, also why sometimes the limit orders hit the price and not get executed?
 843
 How can I change the time displayed on my platform to be in London time (which is GMT+1)?
 842
 From the tick chart for the option “Show as List”, please explain how can we edit the List to give us the bid and ask for at least the last 30 minutes or last hour tick by tick?
 842
 How can I build demo Backoffice for the white labels?
 841
 I set the initial margin value to 450000 by mistake and I can’t change it again, how can I modify it now?
 839
 Does the backup feed support commodities like coffee?
 838
 Why can’t I re-open some position from history tab?
 838
 Where can I find all API links to try it and read about it?
 837
 Can I add new feed to my server without losing the ability to use it from my side?
 836
 How can I rollover the new symbols contracts from Backoffice?
 835
 What is the coverage account and how can I use it?
 835
 Can I speed up or slow down the updating of prices on my platform?
 835
 What is the description for all functions, events and methods of client API?
 832
 I made take profit on one of my open positions, and when the T/P hit its price, it didn’t get executed. What should I do?
 832
 How can I switch between different feeds?
 829
 How can I control the number of generated rows in transaction log?
 829
 Can I install two feeds with the same source (for example, feedx1 – feedx2...) in the same server?
 829
 How can I stop trading for any symbol that its prices not updated for a while?
 828
 Can I control the indicator place to be on the chart panel and not on separated window?
 826
 After I unchecked the chatting privilege from admin dealer, it is still appearing when dealer admin login. How can I remove it?
 825
 Does VertexFx platform support trading on commodities and stocks?
 825
 Can the main system clients logon to the white label system using their login info?
 825
 Is there anyway that I can let the prices moving even the market is closed or I want to close the trading?
 823
 How can I access my server and control the application on it?
 820
 Is it possible to check the Profit/Loss for a deleted symbol positions?
 820
 How can I open some positions from my Backoffice to certain account but for some reason with different price than the current market price?
 817
 Why we are unable to access candles and bars in chart windows of Soya beans future?
 816
 I want to understand the network speed between our local office and the server (in data center), and does that effect the network security?
 813
 How can I add new feed from Backoffice?
 813
 Some of my client can’t connect to the system, what can I do?
 813
 How can I get the symbols updated in list of symbols in web trader when I log in?
 813
 Can I change my platform or market watch time by just 2 minutes and 30 seconds?
 810
 Why the high and low value for Oil on my market watch is the same as yesterday?
 808
 How can I know the IP address for someone who opens certain position?
 807
 What should I put in ref symbol field for every symbol?
 805
 How can I close all the open positions for a client at once?
 805
 Is there any way to control my feed prices and prevent wrong quotes from arriving to my platform?
 804
 There is a client who has sell position at price 107.55 and the current price is 107.52. Why the P/L for that position show minus value?
 803
 Can I add two feeds and connect them to one excel sheet on my server?
 803
 How can I know, change or reset the password for any dealer?
 802
 How can I know the status of the backup feed if I need it?
 801
 How can I hide certain symbol from certain client market watch?
 801
 I have an account with effective margin that is good enough to open 0.3 lot position, why the system give me
 800
 Can I run VertexFX software through proxy server?
 799
 Can you inform us how to use the MS Excel sheet to put the equations for avoiding any wrong quotes from the feed?
 798
 How can I make the trading on some symbols auto and the rest of symbols not auto?
 796
 How can I know or reset the password for any client?
 795
 How can I make all orders come to one dealer only for confirmation?
 791
 I can’t close the chart on my platform, there is no close button. What can I do?
 788
 How the spread affect the execution of limit orders?
 779
 How can I make some clients able to perform auto trading on some symbols if they open positions with small amount only?
 778
 How can I change or edit the current source for any symbol?
 777
 Can I get prices from more than one feed at the same time?
 776
 How can I set auto switching between feeds in case any feed has stopped?
 776
 How can I install mobile trader on my phone?
 774
 How can I add two sources for the same symbol with different periods?
 770
 How can I change or reset the password for any client?
 763
 Does the settled status only take into account the current symbols and not the old symbols that have been deleted?
 762
 How the spread value works exactly on the system?
 750
 Why is the spread value on my price feed greater that the spread value on my market watch?
 745
 I have open positions on finished future contract and I want to rollover that symbol, what I have to do with the open positions?
 740
Latest Knowledgebase Articles Date Added
 What is the ACCEPT ALWAYS, REJECT ALWAYS in smart dealer
 20 Jan 2010 02:43 PM
 How we can get total commission for account?
 20 Jan 2010 02:39 PM
 How can I see P/L for closed orders for specific account?
 20 Jan 2010 02:34 PM
 What is the server specifications required for the VertexFX Trader Server side?
 20 Jan 2010 02:27 PM
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