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Reduced Availability | 25th May 2017
Posted by BahaaAldeen Al Momani on 24 May 2017 09:48 AM

Dear Valued Customer and Visitor,

We would like to announce to you that due to a national holiday of Jordan Independance Day, our Customer Service availability in Jordan Office will be reduced in Thursday 25th May, 2017 and we shall return back available on Sunday, 28th of May 2017.

Technical Support team will remain available to assist you as usual via Phone, Live Chat and Tickets.

Thank you 

HS Team

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Meet with our team in Cyprus
Posted by BahaaAldeen Al Momani on 19 May 2017 05:31 PM
Meet the Hybrid Solutions Team at the IFX EXPO 2017 from the 23rd - 25th May in Cyprus.

Our Business Development Managers, Mr Eyad Alhaj Hammad, and Mr Alex Sardinha will be visiting the IFX Expo and will be happy to meet during the event.

If you would like to schedule a meeting to experience what's new in the VertexFX Platform and to discuss your technical needs or just want to find out more as to how we can help, please contact

Provide us with your name, phone number and the time you would like to meet and we will get back to you with confirmation of your meeting.

مرحبا ، 
بادر بالإلتقاء بفريق هايبرد سوليوشنز في معرض قبرص المالي وذلك في الفترة ما بين الثالث والعشرين وحتى الخامس والعشرين من شهر مايو

سوف يتواجد مدير تطوير الأعمال السيد إياد الحاج حماد والسيد اليكس سردينا في داخل المعرض حيث يسعدهم اللقاء بكم

إن كنت تريد حجز موعد ، لا تتردد بتزويدنا بإسمك ، رقم هاتفك والوقت المفضل لك و إرسالهم إلى الإيميل التالي

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Guarantee receiving your emails
Posted by BahaaAldeen Al Momani on 16 May 2017 11:51 AM

Dear Valeud Customer,

Kindly note that our Firewall blocks any email that contains the following extensions (.exe and .zip), we highly recommend you to avoid sending files with any of these extensions in your email as all email content will get discarded.

This procedure is to assuer recieving your emails properly and get your inquiries resolved without any delay.

Your cooporation is highly appreciated

Best Regards.

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Ransomeware attack, announcement
Posted by H S on 15 May 2017 10:45 AM

Dear all

Hybrid solutions would like to announce that some of our clients' servers have been infected with a malware that causes mainly old versions of windows OS servers to collapse and suffer from a downtime from a few minutes to few days until it has been reactivated with brand new up to date servers.

Unfortunately this malware is encrypting all server data in a way that the hacker starts extorting his victims to pay a ransom for retrieving decrypting code. A few clients were close to losing some of their data but with the hard work of our support team over the past days and with efforts still carrying on, we have recovered most of our infected clients' servers with their data and those who did not have backup, we succeeded in recovering most of it online and provided offline data and reports for the few cases where their lost data was entered manually.

The good news is that none of our clients needed to contact hackers or pay them a single penny, everything went smooth and is under control, thanks to our team.

With this rare situation, we urge all our clients to keep their servers safe by not accessing them randomly or downloading any non-VertexFX software except the trusted anti-virus, malware or security software and keep taking frequent backup of their data even if they do that by daily job at the same servers or replicating server by online backup. We recommend other levels of offline backup outside the active datacenter completely, as most backup strategists recommend.

We send our appreciation and greeting to HS tech support team who kept their eyes open 24/7 monitoring our clients servers and managed this critical situation with the least losses.

Read more about this ransomware and its world wide attack at


Hybrid Solutions - Administration

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Reduced Technical support from call Availability | 12th May 2017
Posted by Abdullah Almasharfah on 11 May 2017 08:12 PM

Dear Valued Customer,

Due to maintenance telephone operator, our technical support team phone calls availability will be reduced on 12th May 2017, our technical support will be available on extension 119 only please enter the extension number immediately after choosing the technical support department also technical support will be available at Live ChatHelp Desk, Skype (vertexfx-support) or you may send us mail to

Technical Support Team 


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Help Desk Software by Hybrid Solutions