If you want to change the SMS sender ID of your system from "VertexFX" to your company name (Let’s say XXX), do the following:

1- You have to open a ticket using an e-mail from your company domain (ex: a@XXX.com)

2- Send this ticket to this e-mail: installation@hybrid-solution.com

3- In the ticket mention your company name and you request to change the SMS sender ID,

Example:

Dear Sir,

We are the XXX Company, and we request from you to change the SMS Sender ID from VertexFX to XXX.

Thanks

4- After the requested e-mail will receive, the request will be forwarded to the SMS Provider and they will change the SMS ID.